SignalDesk

Support sign in

Use your support operations account to open the case worklist.

Use is subject to our Terms & Data Practices.

SignalDesk
ACCOUNT SECURITY

Choose a new password

Replace the temporary password before opening Signal Desk.

Use 14 or more characters with uppercase, lowercase, a number, and a symbol. Spaces are not allowed.

SignalDesk
MULTI-FACTOR SECURITY

Verify it’s you

Enter the current code from your authenticator app.

REPORT MANAGER ACCESS

Edit agency

Maintain licensing details and optional agency profile information.

Agency profile

Postal address is optional. Add it only when useful for the agency record.

Add Report Manager userThis step is optional. Active agency contacts are already eligible for a license; add one here only when it needs its own user-level sending maximum before licensing.
LICENSE ISSUANCE

Issue Report Manager license

Create one new revocable license. Nothing is assigned until you complete this form.

Installer accessSelect every channel this license may use, then choose which installer is sent first. The app can later check any authorized channel.
Plaintext is shown onceSignal retains only a keyed digest and the final eight characters. Issue & send delivers the key and limited installer link to the selected holder or default agency contact.
Set delivery expectationsBefore using Issue & send, remind the recipient to check Junk Email or their Microsoft 365 quarantine if the message does not appear.
INSTALLER RELEASE

Scan Report Manager installer

Choose the executable and release details. Signal will show quarantine and malware-scanning progress on the Installer releases page.

Scanning does not publishAfter the scan passes, an administrator must explicitly publish the ready release.
LICENSE CREATED

Copy this key now

It cannot be recovered after this window closes.
DELIVERY QUOTAS

Set sending maximum

Agency

Quota, not access lockoutNew email deliveries are rejected after the maximum is reached and resume when the window resets. The license remains active.
DELIVERY QUOTA POLICIES

Sending maximum policies

Manage reusable agency defaults. These quotas pause new email deliveries at the maximum; they never revoke a license.

Reusable policyUpdating a policy updates every agency currently assigned to it. Agency-specific custom limits remain unchanged.
LICENSE ALLOTMENT POLICIES

Activation-seat policies

Manage reusable agency defaults. License keys allocate seats from the agency pool; they do not create additional capacity.

Reusable policyLowering a policy is blocked when an assigned agency has already allocated more seats.
DAILY REPORT ACTIVITY

Report activity

Privacy-safe report run and email delivery totals.
QUICK INTAKE

Create support case
SERVICE LEVELS

SLA policies

Targets use elapsed clock time. Policy changes apply to future cases; existing cases retain their original targets.

PriorityFirst responseResolution
CASE SCREENSHOT

Screenshot

Case screenshot
SUPPORT INTELLIGENCE

New known issue

Keep guidance concise enough to use while actively handling a case.

Affected products
Linked support cases
TEST DATA ONLY

Purge test case

This permanently removes the synthetic case, its package records, and its stored package files. Genuine support cases cannot use this action.
ADMINISTRATOR ACTION

Delete empty case

This permanently removes the case and its empty activity record. Cases with package submissions are protected and cannot be deleted.
CASE WORKFLOW

Mark case as resolved

This closes the case and records the change in Case Activity. The case can be reopened later.
QUARANTINE INTAKE

Process support package

Select a support package generated by Report Manager or HFR Release Tracker. Other ZIP files will be rejected.

Test environmentThe malware result is simulated. ZIP validation and secret scanning use the real ingestion pipeline.
01 Package setup
Choose a support package Only ZIPs from Report Manager or HFR Release Tracker are accepted
Simulated malware result
02 Safety checks
1
Private quarantineGenerated storage name outside the web root
Waiting
2
Archive safetyPaths, links, nesting, size, and compression limits
Waiting
3
Package contractManifest, consent, classifications, and hashes
Waiting
4
Secret scanCredentials, tokens, keys, and connection strings
Waiting
5
Malware scanSimulated test adapter
Waiting
6
Evidence storageImmutable storage only after every gate passes
Waiting
Original filenames are not used as storage keys.
PACKAGE REVIEW

Support package analysis

Normalized diagnostic information from the accepted package. Raw archive files are never rendered directly.
CASE COMMUNICATION CENTER

Agency contacts

Add agency contact

Available across every case for this agency
AGENCY DIRECTORY

Agencies, reporting groups & contacts

Each agency owns its cases and resources. Parent relationships add read-only upward case visibility.
SUPPORTED PRODUCTS

Product catalog

Choose which products can receive new support cases. Existing case history is retained when a product is deactivated.

Add product

New products support cases immediately

Support-package collectors are registered separately. Adding a product here does not permit it to submit HFR or Report Manager packages.
CCC INBOUND ROUTING

Unmatched email

Review replies that could not be safely connected to a case.
YOUR ACCOUNT

My settings

Update how your name and initials appear throughout Signal.

SP
Local test accountAdministrator

Initials are generated from the first and last name. Email changes require a separate verified workflow.

Authenticator apps

Multi-factor authentication is required for Signal Desk access.

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Keep a backup factor on a separate device. The last verified authenticator cannot be removed.
ADMINISTRATION

Users & roles

Add users, assign access, and create roles that match your support workflow.
ACCOUNT ACCESS

Temporarily lock user

Choose how long this user should be unable to sign in or use Signal Desk.

Existing sessions lose access immediately. An administrator can unlock the account early from the Locked tab.
CASE OWNERSHIP

Reassign cases

Loading assigned cases…

SelectCaseAgencyStatusPriorityUpdatedReassign inline

0 selected Resolved cases may remain with the original owner for historical accuracy.
SECURITY & ACCESS

Security audit

Permanent, read-only event history. Connection details are removed after 90 days.

TimeActorEventOutcomeTargetConnection
SESSION SECURITY

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